Information for Our OwnersWelcome to our Online Home!
Thank you for considering us to manage your rental property. We have built our reputation on providing quality rentals with superior customer services, so congratulations – you have just taken the first step to a profitable business relationship.
Both Property Owners and Renters like that we advertise our rentals beyond just this website, and use a multi-channel approach and also list on many of the popular industry portals. This allows us to reach more renters with our message and better keep our units booked, including yours. Another key aspect of this business is the ability to get to know our guests in order to provide them with customized service leading to greater customer satisfaction so they will vacation with us again and again. That’s another way we get the highest occupancy levels and maintain well-cared for properties for owners.
We have made significant investments in our technology, to ensure a smooth booking and stay experience for our guests, and an efficient and accountable process for our property owners. Examples are this website which can be accessed effectively regardless if the user has a mobile phone, tablet or a desktop computer. We also have an easy to use search and booking engine, which will showcase your properties with large attractive photos. All guest communication is standardized for speed and accuracy, which means more bookings for our home owners.
Excellence and Integrity
We are passionate about serving our owners with excellence and integrity. Our formula for success? We know that you have choices and want to both protect and maximize your investment in your vacation home. That’s why we have put together a knowledgeable and experienced team that delivers the best in property care and cleaning, cost-saving measures, and a savvy marketing program to get you the occupancy levels you are looking for. We also have standardized processes to give you timely financial statements and rent payments.
We know that what you need from a vacation rental management company, and what an owner down the street might need can be two very different things. That’s why we provide 3 different service levels to meet your specific desires.
- BHS Managed & Marketed (exclusive listing/service) – This is our premier service currently offered to owners with properties located in Victoria, Parksville/Qualicum, and Vancouver. Best Holiday Stays takes all the worry and management strain away from the property owner. We do all marketing and reservations, handle the total guest experience, and arrange for cleaning and maintenance. As well, guests in these properties receive a welcome basket provided by BHS, and have high-contact service by our staff. The property owner just sits back and collects their monthly gross rents.
- Owner Managed & BHS Marketed (exclusive listing/service) – This service is great for owners that live local to their property, or want to maintain a higher level of control. Best Holiday Stays is the exclusive spot for marketing and handling reservations and managing the guest experience up until their arrival. The property owner takes over the guest experience once they have arrived, plus manage all cleaning and maintenance of their property. We recommend that the property owner offer added amenities, such as welcome baskets, to enhance the guest’s experiences.
- BHS Reservations & Listings (non-exclusive listing/service) – This service is for Bed & Breakfasts, small Inns, and property owners that want to list with Best Holiday Stays and with other channels have this service available to them. We work in conjunction with the property to list and take bookings on a non-exclusive basis. The property owners / managers handle all of the guest experience beyond the reservation. The property owner is responsible for maintaining an accurate availability calendar with BHS.
As we always say, our specialty is renting the right home to the right guest. Let’s talk about your property and your goals and see if our approach and experience is right for you. Call us or email us today! If you’d like to be sent information automatically, fill in the form below and we’ll send you a PDF with everything you need to know about the services we offer.
We look forward to hearing from you and delivering a level of service exceeding your expectations.